TürkçePRIVACY AND SECURITY POLICY
All services provided in our store belong to and are operated by our company, Storytelling Academy.
Our company may collect personal data for various purposes. The following outlines how such personal data is collected and how it is protected.
Through the registration process or by completing various forms and surveys on our store, users provide certain personal information (such as full name, company details, telephone number, address, or email address), which is collected by our store as necessitated by the nature of our operations.
From time to time, our company may send information regarding campaigns, new products, or promotional offers to its customers and members. Members may choose whether or not to receive such communications during the registration process; this preference can be updated later via the account settings section after logging in, or by using the link provided in the notification messages received.
Personal information submitted electronically by our members to our store—whether through the store itself or during the confirmation process via email—will not be disclosed to third parties, except for the purposes and within the scope defined in the “User Agreement” established with our members.
To identify system-related issues and to facilitate the rapid resolution of any problems or disputes that may arise concerning the services provided, our company records and utilizes the IP addresses of its members. IP addresses may also be used to identify users in a general sense and to gather comprehensive demographic information.
Beyond the purposes and scope defined in the Membership Agreement, our company may also use the requested information—either directly or through its business partners—for the purpose of direct marketing. Personal information may also be used to contact the user when necessary. Information requested by our company, provided by the user, or generated through transactions made via our store may be used by our company and its partners—beyond the purposes and scope defined in the “Membership Agreement”—for various statistical evaluations, database creation, and market research, provided that the identities of our members remain undisclosed.
Our company commits to keeping confidential information strictly private and secret, treating this as a formal obligation of confidentiality. We pledge to take all necessary measures and exercise due diligence to ensure and maintain this confidentiality, preventing any or all of the confidential information from entering the public domain, being used without authorization, or being disclosed to third parties.
CREDIT CARD SECURITY
Our company prioritizes the security of credit card holders who shop on our websites. Your credit card details are never stored within our systems.
When you begin the transaction process, there are two indicators that you are on a secure website. One is a key or lock icon located at the very bottom of your browser window; this signifies that you are on a secure webpage, where all your information is encrypted and protected. Such information is used solely for the purpose of processing your purchase and in accordance with your specific instructions. During the transaction, credit card details are encrypted using the 128-bit SSL (Secure Sockets Layer) protocol—independently of our shopping platforms—and transmitted to the relevant bank for verification. Once the card’s validity is confirmed, the transaction proceeds. Since no information regarding your card is ever viewed or recorded by us, it is impossible for third parties to obtain this data under any circumstances.
For online orders placed via credit card, our company verifies the reliability of the payment, billing, and delivery address information as a safeguard against credit card fraud. Therefore, for first-time orders placed on our shopping websites, the accuracy of the customer’s financial, address, and contact (telephone) information must be verified before the order can proceed to the procurement and delivery stages. To verify this information, we may contact the credit card holder or the relevant bank, if necessary.
You are the only person who can access or modify the information you provide when registering. As long as you keep your login credentials secure, it is impossible for others to access or alter your personal information. To ensure this, all membership-related processes are conducted within a 128-bit SSL secure environment—an international encryption standard that is virtually impossible to breach.
Nowadays, online shopping websites that provide a dedicated information line or customer service, along with a clear physical address and contact telephone number, are increasingly preferred. Such details allow you to obtain comprehensive information regarding any questions you may have and help you better assess the reliability of the company providing the online shopping service.
Note: We recommend ensuring that online shopping sites provide the company’s full physical address and telephone number. Before making a purchase, please take note of the store’s complete contact information—including its address and phone number. If you have any doubts, verify the details by calling the store before proceeding with your purchase. All of our company’s online shopping sites clearly display our business information and physical location.
SECURITY OF CREDIT CARD INFORMATION (MAIL ORDER)
Any identification and credit card details you provide to us via the “mail order” method will be stored by our company in strict accordance with our privacy policy. This information is retained for 60 days—to address any potential disputes regarding credit card charges—and is subsequently destroyed. There is no risk involved; should any amount other than the total authorized by you on the signed mail-order form be charged to your card, you have the right to contest the transaction with your bank and prevent the payment.
THIRD-PARTY WEBSITES AND APPLICATIONS
Our store may provide links to other websites. Our company assumes no responsibility for the privacy practices or the content of any websites accessed via these links. Advertisements displayed on our site are delivered to users through our advertising partners. The Privacy Policy principles outlined in this document apply exclusively to the use of our store and do not extend to third-party websites. EXCEPTIONAL CIRCUMSTANCES
In the limited circumstances specified below, our Company may disclose user information to third parties, notwithstanding the provisions of this “Privacy Policy.” These limited circumstances are as follows:
1. To comply with obligations imposed by applicable laws, decrees, regulations, or other legal rules enacted by competent legal authorities;
2. To fulfill the requirements of, and to implement, the “Membership Agreement” or other contracts entered into between our store and its users;
3. To provide information regarding users when requested by competent administrative or judicial authorities in the course of a duly conducted investigation or inquiry;
4. In cases where the disclosure of information is necessary to protect the rights or safety of users.
E-MAIL SECURITY
When sending e-mails to our store’s Customer Service department regarding any of your orders, never include your credit card number or passwords. Information contained in e-mails may be accessible to third parties. Under no circumstances can our Company guarantee the security of information transmitted via e-mail.
BROWSER COOKIES
Our company may obtain information about users visiting our store and how they use the website through the use of a technical communication file (a “cookie”). These technical communication files are small text files that a website sends to a user’s browser to be stored in the device’s main memory. They facilitate the use of the Internet by storing information about the user’s status and preferences regarding the site.
These technical communication files help in gathering statistical data—such as how many people visit the site, the purpose and frequency of these visits, and the duration of time spent on the site—and assist in the dynamic generation of advertisements and content tailored specifically to individual users. These files are not designed to retrieve data from your device’s main memory or from your emails, nor are they intended to access any other personal information. While most browsers are initially configured to accept these files, users may adjust their browser settings to block them or to receive a notification whenever a cookie is sent.
Our company reserves the right to amend the terms of this “Privacy Policy” at any time by posting the changes on the website or by sending notifications to users via email. Any such amendments shall become effective upon their publication on the website.
For any questions or suggestions regarding our Privacy Policy, please feel free to email us at [email protected]. You may also reach us using the contact information provided below:
Company Name: Storytelling Academy
Email: [email protected]
Phone: +90(850) 255 11 92